A TECHNICAL REPORT ON
STUDENTS’ INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES)

Held At::

THANKGOD KONZEPT
LINE I, SHOP 5, WESTEND MARKET, BESIDE KWARA POLY GIRLS HOSTEL, KWARA STATE POLYTECHNIC, ILORIN

By:

JOLAYEMI PRECIOUS ADETOLA
ND/23/BAM/PT/0223

Submitted To:

DEPARTMENT OF BUSINESS ADMINISTRATION
INSTITUTE OF FINANCE AND MANAGEMENT STUDIES (IFMS) KWARA STATE POLYTECHNIC, ILORIN

IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF NATIONAL DIPLOMA (ND) IN BUSINESS ADMINISTRATION AND MANAGEMENT

September to December, 2024

DEDICATION
I dedicate this report to Almighty God and to my wonderful parents

ACKNOWLEDGEMENT
I owe much gratitude to Almighty God the creator of all souls, the source of all inspiration, establishment, knowledge and wisdom for having made it possible for me to get to this present stage in life.
My great and profound gratitude goes to  General Manager and the entire staff of THANKGOD KONZEPT for their readiness to give rigid support at all time. May God continue to bless and grant you abundant favour.
Am also grateful to my HOD and to all my lecturers for their moral support and words of advice
Specials thanks goes to my able parent MR. AND MRS. JOLAYEMI for their moral, spiritual and financial assistance before, during and after my programme. May Almighty God grant you long life (Amen). And to my sibling, May God Grant you abundant Blessing and favour.  

And to all my wonderful friends I say a big THANK YOU

ABSTRACT
This report is aimed at giving the introduction to what was achieved during the SIWES program which will be used to business Administration and non-business Administration student. This technical report is written to improve the standard of learning and create awareness for continuity education in tertiary institution.
The report comprises of four different chapters. Chapter one describe the introduction, chapter two describes the department\unit of the organization, chapter three involve the student involvement in the organization, chapter four is the summary, conclusion, recommendation and relevance  experience gained to student.

TABLE OF CONTENT
Title Page
Dedication
Acknowledgement 
Abstract 
Table of Contents

CHAPTER ONE
1.0	Introduction
1.1	Brief History of SIWES
1.2	Aims and Objective of the SIWES

CHAPTER TWO
2.0	Brief History of the organization
2.1	Department and their function 

CHAPTER THREE
MAIN WORK DONE 
3.1	Internet Service
3.2	Photocopying Services
3.3	Typesetting and Document Formatting 
3.4	Customers Services

CHAPTER FOUR
SUMMARY, CONCLUSION AND RECOMMENDATION
4.1	Problem encounter during the program
4.2	Conclusion
4.3	Recommendation
	References

CHAPTER ONE
1.0	INTRODUCTION 
Training is a key factor in enhancing the efficiency and expertise of the workforce. No society can achieve meaningful progress without encouraging its youth to acquire necessary practical skills. Such skills enable them to make use of available resources to meet the needs of the society. It was against this background that SIWES, otherwise referred to as industrial Training was introduced to Nigeria tertiary institutions.
SIWES is a skill development programme designed to prepare students of universities, polytechnics or monotechnics and colleges of education for transition from academic environment to labour market. 
The scheme had given students the opportunity of getting familiar with and expose to the experience needed in handling the tools and materials which are not provided by the institutions of study.
This report is to keep record and to serve as a proof of my completion of the training exercise which covers a period of four months starting from September to December, 2024 
1.1	BRIEF HISTORY OF SIWES
SIWES (Student Industrial Work Experience Scheme) was established by ITF (Industrial Trust Fund) in 1973 to solve the problem of lack of adequate practical skills preparatory for employment in industries by Nigerian graduates of tertiary institutions. 
The Scheme exposes students to industry based skills necessary for a smooth transition from the classroom to the world of work. It affords students of tertiary institutions the opportunity of being familiarized and exposed to the needed experience in handling machinery and equipment which are usually not available in the educational institutions.
Participation in SIWES has become a necessary pre-condition for the award of Diploma and Degree certificates in specific disciplines in most institutions of higher learning in the country, in accordance with educational policy.
Beneficiaries: Undergraduate students of the following: Agriculture, Engineering, Technology, Environmental, Science, Education, Medical Science and Pure, Applied Sciences and ICT.
Operators: Industrial Trust Fund (ITF), the Coordinating Agencies (NUC, NCCE, NBTE), Employers of Labour and Institutions. 
Funding: The Federal Government of Nigeria.
Duration: Four months for Polytechnics and Colleges of Education, and Six months for the Universities.
1.2	AIMS AND OBJECTIVE OF SIWES
(i)	To provide an avenue for students in Nigerian tertiary institutions to acquire industrial skills and experience during their course of study.
(ii)	To prepare the students for the work situation they are likely to meet after graduation. 
(iii)	To expose the students to work methods and techniques in handling equipment and machinery that may not be available in their institution.
(iv)	 To allow the transition phase from school to the world of working environment easier and facilitate students contact for later job placement.
(v)	To provide student with an opportunity to apply their theoretical knowledge to real work situation thereby bridging the gap between theory and practice.
1.3	EVALUATION OF STUDENTS DURING SIWES
In evaluating students, cognizance is to be taken of the following items:
(i)	Punctuality 
(ii)	Attendance
(iii)	General attitude to work
(iv)	Respect for authority 
(v)	Interest in the field/technical area
(vi)	Technical competence as a potential technician in his field.
Completion of SIWES is important in the final determination of whether the student is successful in the programme or not. Failure in the SIWES is an indication that the student has not shown sufficient interest in the field. The SIWES is graded on a fail or pass basis. Where a student has satisfied all other requirements but failed SIWES, he/she is only allowed to repeat another four months SIWES at his/her own expense. 

CHAPTER TWO
2.0	BRIEF HISTORY OF THE ORGANIZATION (THANKGOD KONZEPT)
THANK GOD KONZEPT is Non-Governmental Organization which is located Behind Alhaji Block, West End area, Kwara Poly Mini Market, Ilorin, Kwara State. It started operation on the 19thJuly 2018 to be numbered among the ICT Training institute which is cable of producing computer literates, where it's main first office (head quarter) is located at No 48, Ibrahim Yekini Road off Agba Dam, Gaa Akanbi, Ilorin.
The professions been taken or taught in the organization are such as ICT center, computer training institute, café generally.
2.1 	DEPARTMENTS AND THEIR FUNCTIONS
2.1.1	BUSINESS CENTER
This is the department where business are been carried out on daily basis which help to maintain the existence of the  organization, in this department student are expose to the internet on how to  register customers for online jobs such as Nigerian Army recruit registration form, .N-power recruit form, online shopping, online payment and others 
This department also undertakes the following jobs;
•	Scanning of documents to Email
•	Laminating
•	Spiral binding 
•	Printing
•	Photocopy
•	Typesetting 
•	Graphics design
•	And sales of accessories
2.1.2	COMPUTER TRAINING INSTITUTE
This is a department where student are being trained on computer Operation and other professional packages.
Student are being trained and taught on the following packages:
•	Introduction  to hardware components
•	Computer operation
•	Application package like MS word  MS Excel ,MS Publisher, MS Access
•	Graphic Design using Corel Draw, Adobe Photoshop, Adobe Illustrator and so

CHAPTER THREE
MAIN WORK DONE DURING SIWES
3.1	Internet Services 
Internet services play a crucial role in modern business operations, especially in educational and recruitment processes. At Thank God Konzept, I was actively involved in providing various online services, including accessing the Kwara Polytechnic portal, checking results for WAEC, NECO, and NABTEB, as well as assisting with recruitment registrations. These services are essential for students and job seekers who often face challenges navigating complex online platforms. My experience in this department helped me develop technical skills in handling digital platforms and assisting customers efficiently.
One of the key services I handled was Kwara Polytechnic portal management. Many students required assistance in accessing their portals to check results, pay tuition fees, and complete course registrations. My responsibilities included guiding students on how to log in, recover lost passwords, and make payments online. I also helped resolve technical issues such as failed transactions and incomplete registrations, ensuring a smooth experience for the students.
Another major aspect of my work was checking examination results for WAEC, NECO, and NABTEB candidates. Since not all students were familiar with the online result-checking process, I assisted them in purchasing result-checking scratch cards, entering the necessary details correctly, and printing their results. Many customers appreciated this service, especially those who had difficulties accessing their results due to network issues or incorrect login details.
Recruitment registrations were also a crucial part of the internet services offered at Thank God Konzept. I helped job seekers apply for positions in government and private sectors, including Nigeria Immigration Service, Police Force, Teaching Service Commission, and other federal/state recruitment exercises. This involved filling out forms, uploading necessary documents, and ensuring applicants met the eligibility requirements before submitting their applications. I also guided them in printing their acknowledgment slips and preparing for the next steps in the recruitment process.
Overall, my experience in handling internet services at Thank God Konzept was both educational and practical. I learned the importance of accuracy, patience, and customer service in dealing with online applications. Many customers were unfamiliar with these processes, and it was my responsibility to ensure they received the correct guidance. This role not only improved my computer literacy but also enhanced my ability to solve problems efficiently while assisting clients with their digital needs.
3.2	Photocopying Services
Photocopying services play a vital role in business centers like Thank God Konzept, where customers frequently require duplicates of important documents. During my SIWES training, I was actively involved in handling photocopying machines, assisting customers, troubleshooting issues, and ensuring high-quality output. This service is crucial for students, business professionals, and job seekers who need copies of academic certificates, official documents, and application forms. Learning how to operate photocopy machines effectively was one of the most valuable skills I gained during my training.
One of my primary responsibilities was operating the photocopy machines. I learned how to adjust settings for different paper sizes, control contrast and brightness, and select the number of copies needed. Some customers required double-sided copies, colored prints, or specific resizing of their documents. Understanding these technical aspects helped me provide accurate and efficient services while ensuring customer satisfaction.
Another important aspect of my job was handling bulk photocopying orders. Many customers, especially students and office workers, needed multiple copies of assignments, reports, or official documents. Managing large volumes required proper time management, machine maintenance, and organization to avoid errors such as missing pages or incorrect alignments. I also learned how to arrange documents properly before photocopying to maintain their original order and clarity.
Troubleshooting machine errors was another critical skill I developed. Occasionally, the photocopy machine experienced issues like paper jams, toner depletion, or blurry prints. I was trained on how to fix minor errors, replace toner cartridges, and clean the machine to prevent damage. Knowing how to troubleshoot these problems saved time and ensured uninterrupted service delivery to customers.
Additionally, I assisted customers in handling sensitive documents. Some customers needed copies of confidential materials such as certificates, contracts, and identification documents. I learned the importance of maintaining professionalism and discretion while handling these documents. Ensuring proper document placement and handling prevented accidental loss, damage, or unauthorized exposure of customer information.
Overall, my experience in the photocopying department was highly beneficial. I developed a strong understanding of machine operations, customer service, troubleshooting, and document management. This role taught me the importance of efficiency, accuracy, and customer satisfaction in a business setting. By the end of my training, I was confident in handling all photocopying tasks independently, making me more prepared for real-world administrative and business operations.
3.3	Typesetting and Document Formatting
Typesetting and document formatting are essential services provided at Thank God Konzept, catering to students, business professionals, and organizations that require well-structured and visually appealing documents. During my SIWES training, I worked extensively with Microsoft Word, PowerPoint, Excel, and CorelDRAW to prepare and format different types of documents. This experience enhanced my technical skills and deepened my understanding of how digital tools contribute to professional document presentation.
One of my primary tasks involved typesetting using Microsoft Word. I was responsible for formatting academic reports, business proposals, CVs, letters, and other official documents. This included adjusting font styles, margins, line spacing, paragraph alignment, inserting tables, and applying headers and footers. I also learned the importance of proper proofreading and spell-checking to ensure error-free documents before printing.
In addition to text formatting, I gained experience in creating PowerPoint presentations for clients who needed well-structured slides for school or business presentations. I worked on designing slides with effective layouts, adding images, animations, and transitions to enhance visual appeal. Understanding how to keep slides professional and engaging was a crucial part of this process, as presentation quality often influences the success of a speech or meeting.
Another critical area I worked on was data entry and analysis using Microsoft Excel. I assisted customers in preparing spreadsheets for budgeting, financial records, and inventory management. My tasks included inputting data, formatting tables, using formulas for calculations, and creating simple charts to represent data visually. This exposure helped me understand how Excel simplifies data organization and enhances business decision-making.
A unique aspect of my training was basic graphic design using CorelDRAW. I learned how to create simple business cards, flyers, banners, and invitation cards. CorelDRAW allowed me to manipulate shapes, fonts, and colors to create visually appealing designs. Although my graphic design skills were at a beginner level, I understood the fundamental principles of branding and visual communication, which are essential in modern business marketing.
Another important lesson was file conversion and compatibility. Some customers needed their documents converted from Word to PDF, PowerPoint to video, or Excel to CSV format. I learned how to use different software tools to convert and compress files without losing quality. This skill was particularly useful for clients submitting applications or reports that required specific formats.
Additionally, I worked on printing and binding services after typesetting and formatting. I ensured that documents were properly arranged, pages were correctly numbered, and formatting remained intact before final printing. For clients who needed bound reports or booklets, I assisted in spiral binding and stapling to give the documents a professional finish.
Overall, my experience in typesetting, document formatting, PowerPoint presentations, Excel data processing, and basic graphic design was highly beneficial. I developed attention to detail, accuracy, creativity, and problem-solving skills, which are essential in business administration. These skills will be useful in future professional roles that require digital document management and business communication.
3.4	Customer Service
Customer service is a crucial aspect of any business, as it determines the level of satisfaction customers experience and influences their decision to return. At Thank God Konzept, I was actively involved in attending to customers, handling inquiries, resolving complaints, and ensuring smooth service delivery. This role helped me develop strong communication skills, patience, and the ability to manage different types of customers professionally.
One of my primary responsibilities was welcoming customers and understanding their needs. Many clients visited the shop for various services such as photocopying, online registration, typesetting, and printing. My duty was to listen carefully, guide them through the necessary processes, and ensure they received prompt and accurate service. I also assisted customers in filling out forms and completing transactions efficiently.
Another key part of customer service was handling complaints and resolving issues. Some customers encountered difficulties with online registrations, incorrect printouts, or unclear photocopies. In such situations, I remained calm, reassured them, and worked on finding quick solutions. I learned that effective problem-solving and a polite attitude help in maintaining good customer relationships and ensuring satisfaction.
I also assisted in managing queues and maintaining order in the shop, especially during peak periods when many customers needed urgent services. I learned the importance of time management, prioritization, and teamwork in ensuring that every customer was attended to without unnecessary delays. Proper organization helped prevent misunderstandings and improved overall service efficiency.
Overall, my experience in customer service taught me the value of effective communication, patience, active listening, and problem-solving. Handling different customers daily helped me understand how to adapt to various personalities and situations while maintaining professionalism. These skills are essential for business administration and will be useful in any future workplace that requires customer interaction.

CHAPTER FOUR
4.1	PROBLEMS ENCOUNTERED DURING THE PROGRAM
During my SIWES training at Thank God Konzept, I encountered several challenges that affected my workflow and learning experience. These problems can be categorized into the following areas:
1.	Technical Issues with Office Equipment : Frequent paper jams, toner depletion, printer malfunctions, and slow internet connections disrupted work, especially when handling urgent customer requests. I had to learn basic troubleshooting techniques to resolve minor issues quickly.
2.	Difficult Customers: Some customers were impatient, demanding, or unfamiliar with digital processes, making it challenging to assist them efficiently. Effective communication and patience were necessary to manage customer expectations and ensure satisfactory service.
3.	Time Management and Workload Pressure: On busy days, I had to multitask between typesetting, printing, photocopying, and online registration, leading to occasional delays and errors. Learning to prioritize tasks and stay organized helped me manage workload effectively.
4.	Learning New Software and Skills: Adapting to new programs such as CorelDRAW and Adobe Photoshop for basic graphic design was initially challenging. However, continuous practice and guidance from my supervisor helped me improve my proficiency.
5.	Unstable Power Supply: Power outages disrupted printing, photocopying, and internet-related tasks, causing delays in service delivery. At times, customers had to wait for electricity restoration or the use of alternative power sources.
6.	Lack of Transport Fare:  Due to the lack of transport fare, there are limited days to go for training.
4.2	CONCLUSION
My SIWES experience at Thank God Konzept was highly beneficial. It provided me with practical knowledge in online registrations, document processing, customer relations, and the use of digital tools in a business environment. The training helped me develop technical and interpersonal skills that are crucial for a successful career in business administration
4.3	RECOMMENDATION
Although SIWES undergone did achieve quite a lot of its stated objectives, nevertheless, the following recommendations are suggested to improve the qualitative context of the programme: 
i.	Participation of private corporate organization to minimize the problem of low funding as recently complained by the director of ITF and payment of befitting student allowance to assist in student’s finances during the period of training should be done on monthly basis and promptly.
ii.	Participation of various professional, regulatory and statutory bodies such as CPN, NCS in the supervision of students. 
iii.	Sending students specifically to establishment where the stipulated aims and objectives of SIWES would be achieved.

REFERENCES
Students Industrial Work Experience Scheme(SIWES) in Nigeria; www.martinslibrary.blogspot/2012/12/students-industrial-work-experience.html
The Industrial Training Fund (2008), Students Industrial Work Experience Scheme 	www.odich.com/itfnig/siwes.php