A TECHNICAL REPORT ON
STUDENTS’ INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES)

Held At::

THANKGOD KONZEPT
LINE I, SHOP 5, WESTEND MARKET, BESIDE KWARA POLY GIRLS HOSTEL, KWARA STATE POLYTECHNIC, ILORIN

By:

AROWOLO MOYINOLUWA GLORIA
ND/23/BAM/PT/0311

Submitted To:

DEPARTMENT OF BUSINESS ADMINISTRATION
INSTITUTE OF FINANCE AND MANAGEMENT STUDIES (IFMS) KWARA STATE POLYTECHNIC, ILORIN

IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF NATIONAL DIPLOMA (ND) IN BUSINESS ADMINISTRATION AND MANAGEMENT

September to December, 2024

DEDICATION
I dedicate this report to Almighty God and to my wonderful parents

ACKNOWLEDGEMENT
I owe much gratitude to Almighty God the creator of all souls, the source of all inspiration, establishment, knowledge and wisdom for having made it possible for me to get to this present stage in life.
My great and profound gratitude goes to  General Manager and the entire staff of THANKGOD KONZEPT for their readiness to give rigid support at all time. May God continue to bless and grant you abundant favour.
Am also grateful to my HOD and to all my lecturers for their moral support and words of advice
Specials thanks goes to my able parent MR. AND MRS. AROWOLO for their moral, spiritual and financial assistance before, during and after my programme. May Almighty God grant you long life (Amen). And to my sibling, May God Grant you abundant Blessing and favour.  

And to all my wonderful friends I say a big THANK YOU

ABSTRACT
This report is aimed at giving the introduction to what was achieved during the SIWES program which will be used to business Administration and non-business Administration student. This technical report is written to improve the standard of learning and create awareness for continuity education in tertiary institution.
The report comprises of four different chapters. Chapter one describe the introduction, chapter two describes the department\unit of the organization, chapter three involve the student involvement in the organization, chapter four is the summary, conclusion, recommendation and relevance  experience gained to student.

TABLE OF CONTENT
Title Page
Dedication
Acknowledgement 
Abstract 
Table of Contents

CHAPTER ONE
1.0	Introduction
1.1	Brief History of SIWES
1.2	Aims and Objective of the SIWES

CHAPTER TWO
2.0	Brief History of the organization
2.1	Department and their function 

CHAPTER THREE
MAIN WORK DONE 
3.1	Internet Service
3.2	Photocopying Services
3.3	Typesetting and Document Formatting 
3.4	Customers Services

CHAPTER FOUR
SUMMARY, CONCLUSION AND RECOMMENDATION
4.1	Problem encounter during the program
4.2	Conclusion
4.3	Recommendation
	References

CHAPTER ONE
1.0	INTRODUCTION 
Training is a key factor in enhancing the efficiency and expertise of the workforce. No society can achieve meaningful progress without encouraging its youth to acquire necessary practical skills. Such skills enable them to make use of available resources to meet the needs of the society. It was against this background that SIWES, otherwise referred to as industrial Training was introduced to Nigeria tertiary institutions.
SIWES is a skill development programme designed to prepare students of universities, polytechnics or monotechnics and colleges of education for transition from academic environment to labour market. 
The scheme had given students the opportunity of getting familiar with and expose to the experience needed in handling the tools and materials which are not provided by the institutions of study.
This report is to keep record and to serve as a proof of my completion of the training exercise which covers a period of four months starting from September to December, 2024 
1.1	BRIEF HISTORY OF SIWES
SIWES (Student Industrial Work Experience Scheme) was established by ITF (Industrial Trust Fund) in 1973 to solve the problem of lack of adequate practical skills preparatory for employment in industries by Nigerian graduates of tertiary institutions. 
The Scheme exposes students to industry based skills necessary for a smooth transition from the classroom to the world of work. It affords students of tertiary institutions the opportunity of being familiarized and exposed to the needed experience in handling machinery and equipment which are usually not available in the educational institutions.
Participation in SIWES has become a necessary pre-condition for the award of Diploma and Degree certificates in specific disciplines in most institutions of higher learning in the country, in accordance with educational policy.
Beneficiaries: Undergraduate students of the following: Agriculture, Engineering, Technology, Environmental, Science, Education, Medical Science and Pure, Applied Sciences and ICT.
Operators: Industrial Trust Fund (ITF), the Coordinating Agencies (NUC, NCCE, NBTE), Employers of Labour and Institutions. 
Funding: The Federal Government of Nigeria.
Duration: Four months for Polytechnics and Colleges of Education, and Six months for the Universities.
1.2	AIMS AND OBJECTIVE OF SIWES
(i)	To provide an avenue for students in Nigerian tertiary institutions to acquire industrial skills and experience during their course of study.
(ii)	To prepare the students for the work situation they are likely to meet after graduation. 
(iii)	To expose the students to work methods and techniques in handling equipment and machinery that may not be available in their institution.
(iv)	 To allow the transition phase from school to the world of working environment easier and facilitate students contact for later job placement.
(v)	To provide student with an opportunity to apply their theoretical knowledge to real work situation thereby bridging the gap between theory and practice.
1.3	EVALUATION OF STUDENTS DURING SIWES
In evaluating students, cognizance is to be taken of the following items:
(i)	Punctuality 
(ii)	Attendance
(iii)	General attitude to work
(iv)	Respect for authority 
(v)	Interest in the field/technical area
(vi)	Technical competence as a potential technician in his field.
Completion of SIWES is important in the final determination of whether the student is successful in the programme or not. Failure in the SIWES is an indication that the student has not shown sufficient interest in the field. The SIWES is graded on a fail or pass basis. Where a student has satisfied all other requirements but failed SIWES, he/she is only allowed to repeat another four months SIWES at his/her own expense. 

CHAPTER TWO
2.0	BRIEF HISTORY OF THE ORGANIZATION (ATM COMPUTER COLLEGE)
THANK GOD KONZEPT is Non-Governmental Organization which is located Behind Alhaji Block, West End area, Kwara Poly Mini Market, Ilorin, Kwara State. It started operation on the 19thJuly 2018 to be numbered among the ICT Training institute which is cable of producing computer literates, where it's main first office (head quarter) is located at No 48, Ibrahim Yekini Road off Agba Dam, Gaa Akanbi, Ilorin.
The professions been taken or taught in the organization are such as ICT center, computer training institute, café generally.
2.1 	DEPARTMENTS AND THEIR FUNCTIONS
2.1.1	BUSINESS CENTER
This is the department where business are been carried out on daily basis which help to maintain the existence of the  organization, in this department student are expose to the internet on how to  register customers for online jobs such as Nigerian Army recruit registration form, .N-power recruit form, online shopping, online payment and others 
This department also undertakes the following jobs;
•	Scanning of documents to Email
•	Laminating
•	Spiral binding 
•	Printing
•	Photocopy
•	Typesetting 
•	Graphics design
•	And sales of acessories
2.1.2	COMPUTER TRAINING INSTITUTE
This is a department where student are being trained on computer Operation and other professional packages.
Student are being trained and taught on the following packages:
•	Introduction  to hardware components
•	Computer operation
•	Application package like MS word  MS Excel ,MS Publisher, MS Access
•	Graphic Design using Corel Draw, Adobe Photoshop, Adobe Illustrator and so

CHAPTER THREE
MAIN WORK DONE DURING SIWES
3.1	Internet Services
One of the major internet services offered is assisting students with the Kwara Polytechnic portal. Many students face challenges in logging into their accounts, making school payments, registering for courses, and checking their semester results. My role involved guiding students through the login process, troubleshooting forgotten passwords, and ensuring that all required payments were correctly processed. This service was particularly beneficial for fresh students who were unfamiliar with the platform.
In addition to student portals, checking examination results for WAEC, NECO, and NABTEB was another key responsibility. Many secondary school graduates need to access their results for admission purposes but often struggle with entering the correct details or purchasing result-checking scratch cards. At Thank God Konzept, we provided assistance by guiding them on how to input the right credentials and ensuring they obtained valid scratch cards from official sources to avoid scams.
Another crucial service was recruitment registration, where we helped applicants complete online job applications for government and private sector jobs. This included filling out forms for Nigeria Immigration Service (NIS), Nigeria Police Force (NPF), Teaching Service Commission (TESCOM), and other recruitment programs. We ensured that applicants uploaded the necessary documents, filled in the correct information, and successfully submitted their applications before deadlines. This service was essential in helping many job seekers avoid errors that could disqualify them from recruitment processes.
Overall, providing internet services at Thank God Konzept was a rewarding experience. It allowed me to assist students and job seekers while improving my knowledge of online platforms, data entry, and customer service. The importance of these services cannot be overstated, as they help bridge the digital gap for those who may not have access to personal computers or a stable internet connection. Through this role, I developed strong problem-solving skills and learned the importance of accuracy and efficiency in handling online registrations and result-checking processes.
3.2	Photocopying Services at Thank God Konzept
Photocopying is one of the essential services offered at Thank God Konzept, providing students, business professionals, and the general public with high-quality document reproduction. Throughout my SIWES training, I was actively involved in handling photocopying tasks, which ranged from simple document duplication to bulk photocopying for academic and business purposes. This experience allowed me to develop practical skills in operating photocopy machines, troubleshooting common errors, and ensuring high-quality output.
One of the key responsibilities I handled was operating different types of photocopy machines. At Thank God Konzept, I was trained to use various photocopiers, including both black-and-white and colored machines. I learned how to adjust settings such as paper size, resolution, and print density to achieve the best results. Additionally, I became familiar with the process of loading paper, refilling toner, and handling paper jams, ensuring the machines remained in good working condition throughout the day.
Accuracy and efficiency were crucial in handling bulk photocopying requests. Many customers required multiple copies of important documents, including academic materials, legal documents, and business reports. My role involved ensuring that the copies were clear, well-aligned, and free from smudges or distortions. I also had to ensure that documents were properly arranged and stapled, especially for customers who needed their materials presented in a specific order.
Apart from regular photocopying, I also handled special requests such as resizing, reducing, or enlarging documents. Some customers needed to shrink or enlarge text or images to fit specific requirements, and I was responsible for making the necessary adjustments on the machine. I also assisted customers in making double-sided copies, which required careful placement of the original documents to ensure proper alignment.
One of the biggest challenges I faced was managing peak-hour photocopying demands. During busy periods, such as examination seasons, many students and professionals needed urgent photocopying services, leading to long queues. I learned to work quickly and efficiently while maintaining quality, ensuring that customers did not have to wait too long. I also developed strong customer service skills, as I had to interact politely with customers, answer their questions, and sometimes explain why certain requests were not possible.
Overall, my experience in photocopying services at Thank God Konzept was highly beneficial. It improved my technical skills in machine operation, attention to detail, and time management. I also learned the importance of customer relations in a business environment, as many customers valued speed and accuracy in photocopying services. This role prepared me for future workplace challenges by teaching me efficiency, patience, and professionalism in handling digital and print-related services.
3.3	Typesetting and Document Formatting 
During my SIWES training at Thank God Konzept, I was actively involved in typesetting and document formatting, which are essential services in any business center. This involved preparing documents for academic, business, and official use by ensuring proper arrangement, spelling accuracy, and professional presentation. I worked extensively with Microsoft Word, PowerPoint, Excel, and CorelDRAW, gaining valuable skills in document processing and design.
One of the primary tools I used was Microsoft Word, which is widely used for document creation. I learned how to type, edit, format, and align texts properly to make documents look professional. Customers brought in various types of documents, such as CVs, letters, reports, and assignments, which required different formatting styles. I became proficient in using features like font styles, page margins, headers and footers, line spacing, and bullet points to ensure clarity and readability.
In addition to Word, I also gained experience with Microsoft PowerPoint for designing presentations. Many students and business professionals needed PowerPoint slides for academic and professional presentations. My responsibilities included arranging slides, inserting images and charts, applying transitions, and ensuring consistency in design. I learned the importance of using simple yet engaging slides to communicate ideas effectively.
Another key area I worked on was Microsoft Excel, which is useful for handling numerical data and records. I was trained on how to create spreadsheets, enter and format data, use formulas for calculations, and generate charts and graphs. Customers often needed assistance in preparing financial reports, attendance sheets, and inventory records. By practicing frequently, I improved my speed and accuracy in working with Excel.
Beyond text and numerical documents, I was introduced to graphic design using CorelDRAW. This software is used for creating logos, business cards, flyers, banners, and invitation cards. I learned the basics of shapes, color selection, text effects, and layering to produce visually appealing designs. Though my experience in CorelDRAW was limited, I understood the importance of creativity and attention to detail in graphic design.
Throughout my training, I also worked on document formatting and layout design. Many customers brought poorly arranged documents, and it was my job to restructure them into a well-organized and presentable format. This included tasks like paragraph alignment, page numbering, column creation, and table formatting. I realized that proper document structuring enhances readability and professionalism.
Additionally, I learned how to convert and print documents in different formats such as PDF, JPEG, and PNG. Some customers needed their documents saved in specific file formats for online submissions or email attachments. I became familiar with file conversion software and online tools to ensure compatibility with various platforms.
Overall, my experience in typesetting, document formatting, and basic graphic design was highly beneficial. I developed skills that are valuable in business administration, ICT, and customer service. By the end of my training, I could independently handle document processing tasks, making me more prepared for future career opportunities in administrative and digital services.

3.4	Customer Service at Thank God Konzept
Customer service is a crucial aspect of any business, as it determines how well customers are attended to and how satisfied they are with the services provided. At Thank God Konzept, I was actively involved in interacting with customers, handling inquiries, resolving complaints, and ensuring a smooth service experience. This role helped me develop strong communication, problem-solving, and interpersonal skills, which are essential in any business environment.
One of my main responsibilities was greeting and assisting customers as they walked into the business center. Many customers visited for services such as photocopying, typesetting, online registration, and printing. My role was to attend to them politely, understand their needs, and direct them to the appropriate department. A friendly and welcoming attitude helped build customer trust and ensured they returned for future services.
Another important aspect of customer service was handling complaints and resolving issues. Sometimes, customers experienced challenges such as incorrect document formatting, printing errors, or delays in online registrations. I learned how to listen patiently, apologize when necessary, and provide quick solutions to their problems. In cases where I couldn’t resolve an issue immediately, I escalated it to my supervisor for assistance.
Managing time effectively and ensuring prompt service delivery was also a key part of my customer service role. Since Thank God Konzept is a busy business center, customers expected fast and efficient service. I learned how to prioritize tasks, multitask when necessary, and communicate expected wait times to customers to avoid frustration. Being organized and proactive helped improve service efficiency.
Overall, my experience in customer service taught me the importance of professionalism, patience, and effective communication. Satisfied customers are more likely to return and recommend the business to others. This role not only helped me develop essential business skills but also gave me valuable insights into how customer relationships impact the success of a business.

CHAPTER FOUR
4.1	PROBLEMS ENCOUNTERED DURING THE PROGRAM
During my SIWES training at Thank God Konzept, I encountered several challenges that affected my workflow and learning experience. These problems can be categorized into the following areas:
1.	Technical Issues with Office Equipment : Frequent paper jams, toner depletion, printer malfunctions, and slow internet connections disrupted work, especially when handling urgent customer requests. I had to learn basic troubleshooting techniques to resolve minor issues quickly.
2.	Difficult Customers: Some customers were impatient, demanding, or unfamiliar with digital processes, making it challenging to assist them efficiently. Effective communication and patience were necessary to manage customer expectations and ensure satisfactory service.
3.	Time Management and Workload Pressure: On busy days, I had to multitask between typesetting, printing, photocopying, and online registration, leading to occasional delays and errors. Learning to prioritize tasks and stay organized helped me manage workload effectively.
4.	Learning New Software and Skills: Adapting to new programs such as CorelDRAW and Adobe Photoshop for basic graphic design was initially challenging. However, continuous practice and guidance from my supervisor helped me improve my proficiency.
5.	Unstable Power Supply: Power outages disrupted printing, photocopying, and internet-related tasks, causing delays in service delivery. At times, customers had to wait for electricity restoration or the use of alternative power sources.
6.	Lack of Transport Fare:  Due to the lack of transport fare, there are limited days to go for training.
4.2	CONCLUSION
My SIWES experience at Thank God Konzept was highly beneficial. It provided me with practical knowledge in online registrations, document processing, customer relations, and the use of digital tools in a business environment. The training helped me develop technical and interpersonal skills that are crucial for a successful career in business administration
4.3	RECOMMENDATION
Although SIWES undergone did achieve quite a lot of its stated objectives, nevertheless, the following recommendations are suggested to improve the qualitative context of the programme: 
i.	Participation of private corporate organization to minimize the problem of low funding as recently complained by the director of ITF and payment of befitting student allowance to assist in student’s finances during the period of training should be done on monthly basis and promptly.
ii.	Participation of various professional, regulatory and statutory bodies such as CPN, NCS in the supervision of students. 
iii.	Sending students specifically to establishment where the stipulated aims and objectives of SIWES would be achieved.

REFERENCES
Students Industrial Work Experience Scheme(SIWES) in Nigeria; www.martinslibrary.blogspot/2012/12/students-industrial-work-experience.html
The Industrial Training Fund (2008), Students Industrial Work Experience Scheme 	www.odich.com/itfnig/siwes.php